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StoreOnce GUI show P1224/P1224 Faield

组网及说明

StoreOnce Gen4 

StoreOnce3620 

StoreOnce3640 

StoreOnce5200 

StoreOnce5250 

StoreOnce5650

问题描述

GUI中显示两块P1228都是Failed状态.

系统运行正常, 可以进行数据备份.



P1228的电池, CachePort都是Faield状态.


过程分析

iLo中显示两块P1228的状态都是Unknown, 这是正常的显示状态.

显示Unknown是由于iLo没有P1228的驱动, 并不表示是Failed状态.



StoreOnce 5200 FW4.1.3

Jan 8 20:22, StoreOnce系统跟iLO失去通信

Jan 8 20:22:35    ALERT   The server status cannot be determined due to an inability to communicate with the iLO.            hpspmon-event-message           SERVER_ILO_NO_CONNECTION  Ensure that the iLO idle timeout is set to 30 minutes or less. Attempt to reboot the iLO if accessible via Ethernet. Otherwise shut down the server, pull the power plug on the server, restore power to the server and boot to operational mode.

 

紧接着系统提示P1228 controller missing or failed.

Jan 8 20:22:35    ALERT   The controller is missing or has failed.    hpspmon-event-message            CONTROLLER_MISSING  Try rebooting the server or reseating the controller. If you succeed, please examine the controllers lockup log to see if a firmware fault was encountered.


实际上Storage是正常状态, 数据备份可以正常进行, 综合来看, 不是硬件故障, 而是系统间的通信出现异常, 导致系统不能正常检测到硬件的信息.


解决方法

建议先在业务不繁忙的时间点重启iLO.
重启后, GUI不会马上变成正常状态, 需要等一段时间.
如果等了几个小时, 问题依然存在的话, 请安排停机时间下电重启StoreOnce系统.

从维修案例来看, Reset iLo就可以解决问题.