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部分HPE Broadcom BCM57504、BCM5741x、BCM57608 网卡固件版本在233.1.135.7（或更早版本）会因误报温度过高导致服务器意外关机

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HPE Network Adapters - An Unexpected Server Shutdown Can Occur With Certain HPE Broadcom BCM57504, BCM5741x and BCM57608 Network Adapters When Running Firmware Version 233.1.135.7 (Or Earlier) Due to False Over-Temp Reporting

文档ID：a00159503en_us    Last Updated: 2026-05-07

影响范围

任何HPE平台搭载如下HPE Broadcom网卡且固件版本在 233.1.135.7 (或之前):

  • Broadcom BCM57504 Ethernet 10/25Gb 4-port SFP28 Adapter for HPE (P) - P26264-B21
  • Broadcom BCM57504 Ethernet 10/25Gb 4-port SFP28 OCP3 Adapter for HPE (P) - P26269-B21
  • Broadcom BCM57412 Ethernet 10Gb 2-port SFP+ Adapter for HPE (P) - P26259-B21
  • Broadcom BCM57412 Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE (P) - P26256-B21
  • Broadcom BCM57414 Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P) - P26262-B21
  • Broadcom BCM57414 Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P) - P10115-B21
  • Broadcom BCM57416 Ethernet 10Gb 2-port BASE-T Adapter for HPE (P) - P26253-B21
  • Broadcom BCM57416 Ethernet 10Gb 2-port BASE-T OCP3 Adapter for HPE (P) - P10097-B21
  • Broadcom BCM57608 Ethernet 100Gb 2-port QSFP112 Adapter for HPE (P) - P73111-B21
  • Broadcom BCM57608 Ethernet 100Gb 2-port QSFP112 OCP3 Adapter for HPE (P) - P73114-B21

问题描述

HPE 服务器搭载特定 HPE Broadcom BCM57504、BCM5741x、BCM57608 系列网卡，若网卡运行固件版本 233.1.135.7 或更早版本，可能发生服务器意外自动关机。

故障发生时服务器会直接断电，同时IML日志会上报 127℃ 超温严重告警，示例如下：

Caution,237,120730,0x0002,Machine Environment,0x0013,Cooling,12/30/2025 17:41:40,201: System Overheating (Temperature Sensor 118, Location I/O Board, Temperature 127) ACTION: Check fans, processor heat sink and air baffles installation.

Critical,237,120732,0x000E,OS,0x0002,Other,12/30/2025 17:41:40,202: Automatic Operating System Shutdown Initiated Due to Overheat Condition ACTION: Check simultaneously logged messages for cause of shutdown and address those issues accordingly.

过程分析

该问题根源为网卡固件温度上报逻辑异常，产生误报过温错误。

解决方法