高端防火墙M900-X款型业务子卡常见Fault问题案例

不涉及

不涉及

业务子卡（FWF标志为公司新推出的第VI代防火墙板卡）显示Fault，疑似硬件故障。

 ===============display device verbose=============== 
Slot No. Brd Type         Brd Status   Subslot Sft Ver                Patch Ver
 
0       NSQM7MBSHA0      Normal       0       M9000-X06-9571P21      None     
 
         NS-FWFFGB0(CPU1) Normal       1       M9000-X06-9571P21     
 
         NS-C300-TG24A1                2       NONE                  
 
1       NSQM7MBSHA0      Normal       0       M9000-X06-9571P21      None     
 
         NS-FWFFGB0(CPU1) Fault        1       NONE                   
 
         NS-C300-TG24A1                2       NONE                   
 
2       NONE             Absent       0       NONE                   None     
 
3       NONE             Absent       0       NONE                   None     
 
4       NSQM7SUPB0-CN    Master       0       M9000-X06-9571P21      None     
 
5       NSQM7SUPB0-CN    Standby      0       M9000-X06-9571P21      None     
 
6       NSQM7FAB06A0     Normal       0       NONE                   None     
 
7       NSQM7FAB06A0     Normal       0       NONE                   None     
 
8       NSQM7FAB06A0     Normal       0       NONE                   None     
 
9       NSQM7FAB06A0     Normal       0       NONE                   None      

此外，设备有如下日志告警：

%@499777^Oct 28 09:33:24:385 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 21 to Slot 1 CPU 1: The source port went down.
%@499778^Oct 28 09:33:32:038 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 29 to Slot 1 CPU 1: The source port went down.
%@499779^Oct 28 09:33:33:459 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/FAULT_MONITOR_BITMAP:
Fault PhySlot List:
Slot 1 Cpu 1
Fault Reason BitMap:
           -----------------------------------------------------
slot    :  0  1  2  3  4  5  6  7  8  9
           -----------------------------------------------------
Fabric0 :  5  5  5  5  5  5  5  5  5  5
Fabric1 :  5  5  5  5  5  5  5  5  5  5
Fabric2 :  5  5  5  5  5  5  5  5  5  5
Fabric3 :  5  5  5  5  5  5  5  5  5  5
           -----------------------------------------------------
SubCpu1 :  5  2  5  5  5  5  5  5  5  5
SubCpu2 :  5  5  5  5  5  5  5  5  5  5
SubCpu3 :  5  5  5  5  5  5  5  5  5  5
SubCpu4 :  5  5  5  5  5  5  5  5  5  5
           -----------------------------------------------------
Fault Reason: 0-RFCS, 1-RERPKT, 2-DOWN, 3-UNRESP, 4-1bit, 5-NORMAL
%@499780^Oct 28 09:33:33:460 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/FAULT_MONITOR_REBOOT: Slot 1 CPU 1: The card will be restarted due to a hardware failure.
%@499781^Oct 28 09:33:35:381 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 21 to Slot 1 CPU 1: The source port went down.
%@499782^Oct 28 09:41:56:393 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 29 to Slot 1 CPU 1: The source port went down.
%@499783^Oct 28 09:41:59:631 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 21 to Slot 1 CPU 1: The source port went down.
%@499784^Oct 28 09:42:07:407 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 29 to Slot 1 CPU 1: The source port went down.
%@499785^Oct 28 09:42:10:653 2023 NFV-D-HZZZ-15A-5404-0I02-M-FW-01 DRV/3/HG_MONITOR_PORT_ERROR: -Slot=1; Slot 1 Unit 1 Port 21 to Slot 1 CPU 1: The source port went down.

M9000-X款型设备业务板卡和主控版不一致会被fault monitor检测给强制down。

可以在probe视图下关闭fault monitor检测，看板卡能否起来。板卡起来之后查看业务子卡和主控版本是否一致，不一致的话通过BootWare升级版本和主控版本一致。

对应命令：

RBM_P[H3C-probe]undo debug gold enable fault