代理商反馈,某客户处,无线终端接入网络后,经常显示网卡禁用,此过程中未对无线终端进行任何操作
当问题出现的时候,建议代理商操作debug wlan mac all,从debug信息中看到了如下信息:
Nov 21 14:22:11:883 2015 WX3010E-AC WMAC/6/WMAC_CLIENT_GOES_OFFLINE: Client 6c71-d92d-36ad disconnected from WLAN aihuishou. Reason code is 65534.
%Nov 21 14:22:11:884 2015 WX3010E-AC WMAC/6/WMAC_CLIENT_JOIN_WLAN: Client 6c71-d92d-36ad successfully joins WLAN aihuishou, on APID 5 with BSSID 741f-4ad9-c2f0.
%Nov 21 14:22:11:895 2015 WX3010E-AC WROAM/6/WROAM_ROAM_HAPPEN: Client 6c71-d92d-36ad roamed from APID 9 with BSSID 3897-d606-48f0 of AC 127.0.0.1 to APID 5 with BSSID 741f-4ad9-c2f0 of AC 127.0.0.1.
%Nov 21 14:22:36:176 2015 WX3010E-AC WMAC/6/WMAC_CLIENT_GOES_OFFLINE: Client 0cd6-bda0-5fe2 disconnected from WLAN aihuishou. Reason code is 65534.
%Nov 21 14:22:36:176 2015 WX3010E-AC WMAC/6/WMAC_CLIENT_JOIN_WLAN: Client 0cd6-bda0-5fe2 successfully joins WLAN aihuishou, on APID 8 with BSSID 741f-4ad9-e830.
%Nov 21 14:22:36:249 2015 WX3010E-AC WROAM/6/WROAM_ROAM_HAPPEN: Client 0cd6-bda0-5fe2 roamed from APID 5 with BSSID 741f-4ad9-c2e0 of AC 127.0.0.1 to APID 8 with BSSID 741f-4ad9-e830 of AC 127.0.0.1.
//信息中显示终端存在漫游的情况,这说明网络中信道规划方面存在问题
但是代理商反馈测试的时候,终端未进行位置的移动
然后结合设备配置发现:
wlan ap ap01 model WA4330-ACN id 2
serial-id 210235A1K6C15A000454
client idle-timeout 43200
undo broadcast-probe reply
radio 1
channel 153
service-template 6
service-template 7
power lock
radio 2 type dot11gn
channel 1
service-template 6
service-template 7
power lock
radio enable
radio 3
channel 6
service-template 6
service-template 7
power lock
radio enable
//现场使用的三叉戟的无线AP,而规划的是radio2和radio3都是2.4G的
经确认,三叉戟设备强烈不建议使用双2.4G,这样会增加2.4G的干扰,影响客户体验,建议采用5.1+5.8+2.4的配置
建议代理商优化了无线频段的范围,采用了双5G配2.4G的方案,问题得到解决
并且参照《无线产品医疗行业优化操作规范说明》进行了其他的部分优化,用户体验良好
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