客户反馈SecBladeII(Comware V5)防火墙单板内联口被Shutdown,但从命令行配置命令操作记录看不到有人操作的日志,希望办事处分析确认故障原因。
由于SecBladeII防火墙单板内联口被Shutdown,造成主用和备用防火墙VRRP状态切换,出现VRRP切换告警。
从设备的日志记录看,目前判断是人为手工关闭Ten0/0内联接口造成的相关问题。
交换机侧只有内联口Down一条日志,无其它问题,是正常的。
防火墙侧的过程如下(以下时间均为防火墙卡本地时钟):
1、首先,用户登录设备Web管理页面,用户名为linjw(第一次登录时密码验证错误,reason 3为即密码错)
#Apr 6 18:48:47:074 2016 ZMY-FW-1 SHELL/4/LOGINAUTHFAIL:
Trap 1.3.6.1.4.1.25506.2.2.1.1.3.0.3
#Apr 6 18:49:04:570 2016 ZMY-FW-1 SHELL/4/LOGIN:
Trap 1.3.6.1.4.1.25506.2.2.1.1.3.0.1
#Apr 6 18:54:53:611 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
2、然后,用户登录后,在接口管理页面中,将设备内联Ten0/0通过Web页面的“关闭”按钮Down掉。
下面的日志中ifAdminStatus is 2表示的是接口的当前管理状态为Down,也就是Administratively Down;而ifOperStatus is 2 表明的是当前的接口实际状态为Down。
其中,索引号为2511920384的接口是Ten0/0主接口,ifAdminStatus is 2、ifOperStatus is 2表示这个接口当前是管理Down,实际状态也是Down。
其它索引号代表的是主按口派生出来的三层子接口,ifAdminStatus is 1、ifOperStatus is 2表示这些接口当前的管理Up的,但由于主接口Down了,所以实际状态也Down了。
#Apr 6 18:54:53:611 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920384 is Down, ifAdminStatus is 2, ifOperStatus is 2
#Apr 6 18:54:53:611 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920484 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:612 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920486 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:612 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920487 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:612 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920584 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:612 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920586 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:613 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920588 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:613 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920589 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:613 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920590 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:613 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920591 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:614 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251920592 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:730 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251921272 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:730 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251921294 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:730 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251921486 is Down, ifAdminStatus is 1, ifOperStatus is 2
#Apr 6 18:54:53:731 2016 ZMY-FW-1 IFNET/4/INTERFACE UPDOWN:
Trap 1.3.6.1.6.3.1.1.5.3: Interface 251921487 is Down, ifAdminStatus is 1, ifOperStatus is 2
3、接下来,防火墙软件检测到设备配置发生了变化,打印了Trap告警,
CommandSource=2, COnfigSource=4, COnfigDestination=2表示配置变化的来源是通过Web管理页面修改了设备当前运行配置信息。
#Apr 6 18:57:17:475 2016 ZMY-FW-1 CFGMAN/4/TRAP:
Trap 1.3.6.1.4.1.25506.2.4.2.1
4、最后,由于防火墙配置了Web登录用户空闲推出时间,该用户登录约一小时后退出Web登录。
#
web idle-timeout 60
#
#Apr 6 19:55:00:427 2016 ZMY-FW-1 SHELL/4/LOGOUT:
Trap 1.3.6.1.4.1.25506.2.2.1.1.3.0.2
上述便是现场的情况还原,由于是Web页面上的操作,所以在设备的history command中是没有这条记录的。
经过问题分析,现场反馈的问题确认为用户自行操作导致,不是H3C设备自身原因。
通过实验室模拟操作,我们可以观察到分别通过CLI、Web、SNMP操作修改设备配置后,设备上会产生的记录信息,希望对大家分析此类问题有帮助。
CLI命令行方式操作
Jul 18 09:16:18 10.255.255.91 Jul 18 09:14:39 2012 F5000A5_1 %%10IFNET/4/INTERFACE UPDOWN(t): Trap 1.3.6.1.6.3.1.1.5.3: Interface 486539273 is Down, ifAdminStatus is 2, ifOperStatus is 2
Jul 18 09:16:18 10.255.255.91 Jul 18 09:14:39 2012 F5000A5_1 %%10SHELL/6/SHELL_CMD(l): -Task=vt0-IPAddr=10.255.255.129-User=**; Command is shutdown
Jul 18 09:16:18 10.255.255.91 Jul 18 09:14:39 2012 F5000A5_1 %%10IFNET/3/LINK_UPDOWN(l): Vlan-interface10 link status is DOWN.
Jul 18 09:16:18 10.255.255.91 Jul 18 09:14:39 2012 F5000A5_1 %%10IFNET/5/LINEPROTO_UPDOWN(l): Line protocol on the interface Vlan-interface10 is DOWN.
Jul 18 09:16:20 10.255.255.91 Jul 18 09:14:41 2012 F5000A5_1 %%10IFNET/4/INTERFACE UPDOWN(t): Trap 1.3.6.1.6.3.1.1.5.4: Interface 486539273 is Up, ifAdminStatus is 1, ifOperStatus is 1
WEB方式操作
Jul 18 09:16:45 10.255.255.91 Jul 18 09:15:06 2012 F5000A5_1 %%10SHELL/4/LOGIN(t): Trap 1.3.6.1.4.1.25506.2.2.1.1.3.0.1
Jul 18 09:16:45 10.255.255.91 Jul 18 09:15:06 2012 F5000A5_1 %%10WEB/4/WEBOPT_LOGIN_SUC(l): h3c logged in from 10.255.255.129
Jul 18 09:17:07 10.255.255.91 Jul 18 09:15:28 2012 F5000A5_1 %%10IFNET/4/INTERFACE UPDOWN(t): Trap 1.3.6.1.6.3.1.1.5.3: Interface 486539273 is Down, ifAdminStatus is 2, ifOperStatus is 2
Jul 18 09:17:07 10.255.255.91 Jul 18 09:15:28 2012 F5000A5_1 %%10IFNET/3/LINK_UPDOWN(l): Vlan-interface10 link status is DOWN.
Jul 18 09:17:07 10.255.255.91 Jul 18 09:15:28 2012 F5000A5_1 %%10IFNET/5/LINEPROTO_UPDOWN(l): Line protocol on the interface Vlan-interface10 is DOWN.
Jul 18 09:17:11 10.255.255.91 Jul 18 09:15:32 2012 F5000A5_1 %%10IFNET/4/INTERFACE UPDOWN(t): Trap 1.3.6.1.6.3.1.1.5.4: Interface 486539273 is Up, ifAdminStatus is 1, ifOperStatus is 1
Jul 18 09:22:10 10.255.255.91 Jul 18 09:20:31 2012 F5000A5_1 %%10CFGMAN/4/TRAP(t): Trap 1.3.6.1.4.1.25506.2.4.2.1
SNMP方式操作
Jul 18 09:38:39 10.255.255.91 Jul 18 09:37:01 2012 F5000A5_1 %%10IFNET/3/LINK_UPDOWN(l): Vlan-interface10 link status is DOWN.
Jul 18 09:38:39 10.255.255.91 Jul 18 09:37:01 2012 F5000A5_1 %%10IFNET/5/LINEPROTO_UPDOWN(l): Line protocol on the interface Vlan-interface10 is DOWN.
Jul 18 09:38:39 10.255.255.91 Jul 18 09:37:01 2012 F5000A5_1 %%10CFGMAN/5/CFGMAN_CFGCHANGED(l): -EventIndex=11-CommandSource=2-COnfigSource=3-COnfigDestination=2; Configuration is changed.
Jul 18 09:38:42 10.255.255.91 Jul 18 09:37:04 2012 F5000A5_1 %%10IFNET/4/INTERFACE UPDOWN(t): Trap 1.3.6.1.6.3.1.1.5.4: Interface 486539273 is Up, ifAdminStatus is 1, ifOperStatus is 1
Jul 18 09:38:42 10.255.255.91 Jul 18 09:37:04 2012 F5000A5_1 %%10CFGMAN/4/TRAP(t): Trap 1.3.6.1.4.1.25506.2.4.2.1
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