wx2540h无线控制器配置portal认证配置完成,用户登录验证超时,查看portal服务器端日志为设备challenge响应报文超时,抓包查看无线控制器没有发送报文到portal服务器
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Portal密钥不一致
故障现象:认证页面空白或无响应。
处理:
display portal server 检查配置的密钥。key cipher [密钥] 修正。Portal服务器类型配置错误
故障表现:报文交互失败,AC丢弃请求。
处理:
portal server [server-name] server-type { cmcc | imc }imc(默认值),对接第三方服务器(如移动基站)需设为 cmcc。VPN实例冲突
典型故障:DEBUG提示 Packet source unknown。
处理:
vpn-instance(如 portal server ip x.x.x.x vpn-instance xxx),但接口未绑定该VPN:NAT转换导致源IP错误
排查线索:抓包发现服务器报文源IP被NAT修改。
处理:
nat outbound,避免篡改源IP。AC未收到REQ_CHALLENGE报文
排查方法:
debugging portal all
debugging portal error
Received REQ_CHALLENGE,则问题在服务器或网络路径:报文统计验证
display portal packet statistics:REQ_CHALLENGE 的 Errors 计数增长,表明AC收到但验证失败(密钥/VPN问题)。Total 为0,则报文未到达AC(路由/NAT问题)。debugging portal all,复现问题,分析AC是否收到/响应报文。vpn-instance 配置(除非明确需要)。(1)
您好,debug报文是这个,麻烦给分析一下,谢谢 *Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39
您好,debug报文是这个,麻烦给分析一下,谢谢 *Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39
debug消息是这个,能看出来是哪里的问题吗,谢谢
*Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:18:538 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:18:539 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: Portal received 16 bytes of packet: Type=req_challenge(1), ErrCode=0, IP=10.46.2.88 *Jan 26 11:43:24:539 2026 AC-1F PORTAL/7/PACKET: 01 01 00 00 08 39 00 00 0a 2e 02 58 00 00 00 00 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: Portal sent 23 bytes of packet: Type=ack_challenge(2), ErrCode=1, IP=10.46.2.88 *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: [ 5 TEXTINFO ] [ 7] [AC999] *Jan 26 11:43:24:540 2026 AC-1F PORTAL/7/PACKET: 01 02 00 00 08 39 00 00 0a 2e 02 58 00 00 01 01 05 07 41 43 39 39 39
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