云墙连接不上平台
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问题描述：
Cloud connection state : Unconnected Device state : Idle Cloud server address : 112.31.184.92 Cloud server domain name : ops-seccloud.h3c.com Cloud connection mode : Https Local port : 19443 Connected at : Mon Jul 13 10:59:25 2020 Duration : 00d 00h 00m 00s Process state : Message received Failure reason : N/A Last down reason : Received websocket close packet from cloud (Details: An unrecoverable IOException occurred so the connection was closed) Last down at : Mon Jul 13 10:59:25 2020 Last report failure reason : N/A Last report failure at : N/A Dropped packets after reaching buffer limit : 0 Total dropped packets : 0 Last report incomplete reason : N/A Last report incomplete at : N/A Buffer full count : 0
组网及组网描述：
Cloud connection state : Unconnected Device state : Idle Cloud server address : 112.31.184.92 Cloud server domain name : ops-seccloud.h3c.com Cloud connection mode : Https Local port : 19443 Connected at : Mon Jul 13 10:59:25 2020 Duration : 00d 00h 00m 00s Process state : Message received Failure reason : N/A Last down reason : Received websocket close packet from cloud (Details: An unrecoverable IOException occurred so the connection was closed) Last down at : Mon Jul 13 10:59:25 2020 Last report failure reason : N/A Last report failure at : N/A Dropped packets after reaching buffer limit : 0 Total dropped packets : 0 Last report incomplete reason : N/A Last report incomplete at : N/A Buffer full count : 0
- 2020-07-13提问
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最佳答案
1、检查该设备是否具有访问外网的权限，可以ping 114.114.114.114 测试；
2、检查该设备是否具有dns解析，因为设备时通过访问云平台的域名来被纳管的，设备上需要配置dns server 114.114.114.114 或者本地的运营商dns；
如有帮助，谢谢采纳
- 2020-07-13回答
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ping 测试正常
云墙配置dns了吗？能解析指定域名吗？
- 2020-07-13回答
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ping ops-seccloud.h3c.com Ping ops-seccloud.h3c.com (112.31.184.92): 56 data bytes, press CTRL+C to break 56 bytes from 112.31.184.92: icmp_seq=0 ttl=242 time=55.179 ms 56 bytes from 112.31.184.92: icmp_seq=1 ttl=242 time=54.530 ms 56 bytes from 112.31.184.92: icmp_seq=2 ttl=242 time=54.203 ms 56 bytes from 112.31.184.92: icmp_seq=3 ttl=242 time=54.753 ms 56 bytes from 112.31.184.92: icmp_seq=4 ttl=242 time=56.798 ms --- Ping statistics for ops-seccloud.h3c.com --- 5 packet(s) transmitted, 5 packet(s) received, 0.0% packet loss round-trip min/avg/max/std-dev = 54.203/55.093/56.798/0.910 ms
ping ops-seccloud.h3c.com Ping ops-seccloud.h3c.com (112.31.184.92): 56 data bytes, press CTRL+C to break 56 bytes from 112.31.184.92: icmp_seq=0 ttl=242 time=55.179 ms 56 bytes from 112.31.184.92: icmp_seq=1 ttl=242 time=54.530 ms 56 bytes from 112.31.184.92: icmp_seq=2 ttl=242 time=54.203 ms 56 bytes from 112.31.184.92: icmp_seq=3 ttl=242 time=54.753 ms 56 bytes from 112.31.184.92: icmp_seq=4 ttl=242 time=56.798 ms --- Ping statistics for ops-seccloud.h3c.com --- 5 packet(s) transmitted, 5 packet(s) received, 0.0% packet loss round-trip min/avg/max/std-dev = 54.203/55.093/56.798/0.910 ms
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ping 测试正常