【ESL】EML/ESL 命令行下收集日志步骤

How to collect Support Ticket in case of CVTL (Command View TL) or L&TT tool failed to capture Support Ticket for EML/ESL.

Here are the instructions:

1.    First navigate to the directory on your PC that you want to store all of the support tickets in.

2.    Then telnet to the tape library using the TCP/IP address assigned to the EML-E/ ESL-E library. Login with the following credentials:

Username: cliadmin

Password: clipwd

After logging in, a command shell opens displaying the /> prompt.

3.    Enter the command save mgmt lttsupportticket .

Most of the time it takes about 5 minutes for the command to complete. The command writes the support ticket file into a memory location on the Interface Manager card. The file is named sticket.ltt .

4.    Once the ticket has been generated the user will be back to the /> prompt.

Enter the command /> save mgmt lttsupportticket .

/> save library lttsupportticket

/> save interface lttsupportticket 1 (through to highest number IFC).

/> save drive lttsupportticket 1 (through to highest number Drive).

5.    Then terminate the telnet session by entering the exit command and then close your telnet window.

6.    Now open an ftp session with the library using the TCP/IP address assigned to the library. Login with the following credentials:

Username: ftp

Password: use the e-mail address, for example xyz@***.*** /anonymous.

After logging-in, a command shell opens displaying the anonymous ftp directory.

7.    Enter the following command to turn on the binary transfer mode:

bin

8.    Enter the following command to copy the sticket.ltt file from the Interface Manager card’s memory and into your PC:

get sticket.ltt

The file is copied to the PC directory it was navigated to in step 2.

9.    Enter quit to log off the ftp session.

10. Rename sticket.ltt on the PC to something more meaningful like DRIVE1.LTT . It has to be done because the ticket that was collected for the next tape drive will also be called sticket.ltt . Repeat steps 1-9 to retrieve a support ticket for each tape drive in the library.

11. When finished, zip all of the support tickets and email them to HP Support Engineer at xyz@***.***.

If above instructions fails then it is still possible to get a lot of the information required from the IM CLI:

Login with the following credentials:

Username: cliadmin

Password: clipwd

After logging in, a command shell opens displaying the /> prompt.

/> show lib info all
/> show inter stat all
/> show robot stat
/>show library firmware revisions
/>show drive info all
/> show mgmt log event
/>service ltt_password 2 or 20 day temporary from: http://hpcrlib1.usa.***.***/custo ... diagnostics/ltt.htm
/>show lib cli
OEM>> version print
OEM>> frameinfo print
OEM>> serialnumber print
OEM>> libstate print
OEM>> lib getconfig
OEM>> drive all
OEM>> print log all
/>exit

If above mentioned steps fails then it’s still possible to get a lot of the information required from the CLI:

How to pull logs using the Command Line Interface (CLI). It will take five minutes.

1.    Telnet with Hyperterm to the library using the library’s IP address.

2.    Log in with cliadmin and with the clipwd password.

3.    service (LTT 2/20 day password) 2 or 20 day temporary from:

Click here to access the technical article at http://hpcrlib1.usa.***.***/custo ... diagnostics/ltt.htm

4.    show lib cli

5.    Start logging on Hyperterm.

6.    collectlogs

7.    collectrclog

8.    Log out.

How to pull logs using the serial port:

It will take two hours at 9600 baud. Use this method only when the other methods fail due to a crippled CCB.

1.    Connect the laptop to the serial port on the cabinet controller chassis.

2.    Start hyperterm 9600-8-none-1- None.

3.    Start logging on Hyperterm.

4.    At the serial port login, type service with password ATLfse .

5.    collectlogs

6.    collectrclog

7.    Log out.

Pulling logs using the library’s internal network. It will take five minutes.

1.    Connect the laptop to one of the open Ethernet ports on a cluster.

2.    Plug the laptop (with DHCP enabled) into one of the open Ethernet ports in one of the clusters. The laptop will receive IP address 10.x.x.x or 192.x.x.x .

3.    Telnet to 10.x.x.x using hyperterminal (with logging turned on).

4.    Log in with service and password ATLfse.

5.    collectlogs

6.    collectrclog

7.    Log out.