登录iMC管理界面自动跳转用户自助服务平台的经验案例

略

现场反馈安装了EAD与EIA组件并升级了PLAT之后，iMC平台无法打开，输入管理地址直接跳转至用户自助服务平台

版本：iMC PLAT 7.3 E0605 --> E0703

登录后台查看iMC组件版本：

发现升级至E0703之后PLAT组件中掺杂着E0605的版本，说明升级未完全；

收集iMC\client\log下的iMCforeground.log日志查看：

2019-06-06 15:43:17 [ERROR] [main] [com.imc.common.rest.CommonRestTemplate::setupServiceUrl] Can not find server address config for iMC-SOM-SERVICEDESK //不能找到该组件

2019-06-06 15:43:17 [INFO ] [main] [com.imc.common.rest.CommonRestTemplate::setupServiceUrl] Using localhost instead

2019-06-06 15:43:19 [WARN ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] Execute error : Connect to localhost:8443 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect //连接失败

2019-06-06 15:43:19 [INFO ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] IOException or first request return 404 , so get port from db

2019-06-06 15:43:21 [WARN ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] Execute error : Connect to localhost:8443 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect

2019-06-06 15:43:21 [WARN ] [main] [com.imc.traceLog.IMCTraceBeanPostProcessor::postProcessAfterInitialization] ****iMC Startup tarce log: Bean after "serviceDeskDao" created : com.imc.common.rest.CommonRestTemplate@3c89b864 spend ms is 4095

2019-06-06 15:43:21 [INFO ] [main] [com.imc.common.rest.CommonRestTemplate::validProps] key is null , so use default!

2019-06-06 15:43:21 [INFO ] [main] [com.imc.common.rest.CommonRestTemplate::setupServiceUrl] Using localhost instead

2019-06-06 15:43:24 [WARN ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] Execute error : Connect to localhost:8443 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect

2019-06-06 15:43:24 [INFO ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] IOException or first request return 404 , so get port from db

2019-06-06 15:43:26 [WARN ] [main] [com.imc.common.rest.CommonRestTemplate::doGetInternal] Execute error : Connect to localhost:8443 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect

2019-06-06 15:43:26 [WARN ] [main] [com.imc.traceLog.IMCTraceBeanPostProcessor::postProcessAfterInitialization] ****iMC Startup tarce log: Bean after "itsmDao" created : com.imc.common.rest.CommonRestTemplate@68f2363 spend ms is 4094行

从日志中可以看出PLAT自带的组件无法找到启动，与后台未升级完全的E0605组件相对应，查询之后发现E0703的PLAT与自带组件分开部署。

E0703升级PLAT时不会升级平台自带的小组件，故需要在官网找到如下位置

将CMDB、VXLAN等未部署的组件升级至E0703即可